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Privacy Policy

Published: 15:30PM GMT 11 January 2011

  1. Privacy commitment
  2. This website is owned and operated by The Change Group Helsinki Oy. We are committed to and recognise the importance of protecting the privacy of all our users. This Privacy policy sets out the basis upon which any personal data we collect from you, or provided to us, will be processed by us. Please read this policy carefully to understand how your personal information will be treated. By submitting your personal details to us you are deemed as agreeing to us using them in line in accordance with the terms and conditions in this policy. This policy may be changed from time to time so please read it periodically.

  3. Information collected about you
  4. The website automatically collects your personal information in various ways; when you buy currency or other services from us, when you register to receive email alerts, completing an online enquiry form and requesting additional services or information offered though our web site. We also collect information about you in the following ways.

    1. when you complete forms on the Website.
    2. If you contact us, we may keep a record of the correspondence.
    3. when you complete surveys that we use for research purposes.
    4. completing transactions you on our website including the fulfilment of orders through our online services.
    5. by visiting the website and the content/resources you access

    The information we collect will include; your name, postal address, telephone/ mobile number, date of birth and any other personal details that you give us when you use or purchase our services. If you change your mind about being contacted in the future, please let us know by writing to our Customer Services department at The Change Group Helsinki OY, Pohjoisesplandi 21,00100, Helsinki.

  5. IP Addresses and Cookies
  6. We may collect information about your computer, including your IP address, operating system and browser type, as part of our system administration and to report aggregate information for internal purposes. This is statistical data about our users' browsing actions and patterns and does not identify the individual. We collect this data by using a "Cookie" file, Cookies are small pieces of information that are stored on and retrieved from your computer by websites for record-keeping purposes. Cookies may be used to help match advertising to particular interests. Some of the advertising displayed on our website may be provided by outside companies and may contain additional cookies belonging to our advertisers, but these cookies will not contain any personal identifiable information about you. You may refuse to accept cookies by activating the setting on your browser which allows you to do so. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website. In the event that we have links to other websites on our site these third party websites have their own privacy policies, including cookies therefore we urge you to review them as we have no control over a third party service provider.

  7. Security procedures and data retention.
  8. We will only use your information to facilitate your order and complete the collection of our services or to respond to your enquiry. However, the transmission of information via the internet is not always completely secure as we cannot guarantee the security of information transmitted to our website. Once we receive your data, we will use the strictest security procedures to try to prevent unauthorised access to customer information. As a customer, you accept the security implications of being and transacting online and we will not be held responsible for any breach of security unless we have been negligent in any way. We may wish to use the information we gather about you to provide you with information on our goods and services, which may include promotional material and e-mails. If you do not wish to receive these please let us know by indicating in the tick boxes when providing us with your details. Your data will be processed fairly and in accordance with your statutory rights. Once we have received your information, we confirm we will use strict procedures and security features to try to prevent unauthorised access.

  9. Links to other web sites
  10. Within our website we may have links to third party websites and if you decide to follow those links, The Change Group Corporation Ltd will not be responsible for the privacy practices or the content of those Web sites. They will have their own privacy policies, including cookies, and we urge you to review them.

  11. Disclosure of Personal Information to Third Parties
  12. We use selected third-party application service providers to perform certain tracking functions. In this regard we may disclose your personal information to third parties including:

    1. Our payment gateway services provider.
    2. The police, regulatory or government authorities investing illegal activities. Personal data will only be disclosed, if requested, concerning your activities whilst using this service or otherwise if we are compelled to do so, by law.

    We will only use and store your personal information internally and will not pass your data to any third party except for any successors in title to our business, suppliers that process data on our behalf and companies within The Change Group International Plc group of companies.

  13. Access to Information
  14. The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any request may be subject to a fee of 10,00 € to meet our costs in providing you with details of the information we hold about you.

  15. Changes to our Privacy Statement
  16. This privacy policy may be updated from time to time so you may wish to check it each time you submit personal information on our website. The date of the most recent revisions will appear on this page.

  17. Contact us about this Privacy Policy
  18. If you have any questions or comments about this Privacy Policy please contact:

    The Data Protection Officer
    The Change Group Helsinki OY.
    Pohjoisesplandi 21,

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We are aware that you may feel uncertain about purchasing online, but we can reassure you that it is perfectly safe to do so, as we are a recognised provider of foreign exchange with over 20 years experience.

ChangeGroup is one of the leading foreign exchange companies in the world with retail branches in 10 countries and 22 cities across Europe, North America and Asia Pacific.

We are monitored and regulated by Tulli Customs & Police. The Tulli Customs & Police have strict policies and procedures in place and we are committed to preventing money laundering and terrorist financing.

Once the funds you have sent us have been cleared, we will immediately dispatch your order to your selected branch, ready for collection.

We are committed to protecting the privacy of all our users and have invested heavily in leading security intelligence and technology to ensure you have total peace of mind when purchasing online at

Your order is placed over a secure connection and all your personal information is encrypted and protected at all times.

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A simple guide to your postal delivery service
Your currency order will be sent as an insured letter and it will be sent to your nearest post office determined by your postal code. We aim to dispatch the orders latest on the following working day from the day order has been placed. Posti's estimated delivery time for insured letters is between 1-3 working days. We cannot guarantee Posti’s delivery time.
You will receive an email when the currency order has been dispatched. When the order has arrived to your local post office you will receive a notification by SMS to the number you provided when making the order.
To collect your order you need an identification card with a photo and Posti’s notification of arrival. Orders are kept 14 days in the post office.
Please see below for postal delivery options:

Postal Delivery
12,90 €
Posti will deliver your order as an insured letter to your local post office which is determined by your postal code. We aim to dispatch orders latest on the following working day from the day order has been placed. Posti’s estimated delivery time for letters is 1-3 working days.


Branch Collection

Collect your currency at no additional cost from any of our City or Airport Branches, many of which are open until late.

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Travel Money - Currency Rate Alert
Currency Rate Alert
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Our free Currency Rate Alert service for Travel Money Online lets you know the moment rates are right for you. Sit back and relax and we will inform you when your desired currency exchange rate becomes available.

This service is available for online currency orders. * All fields marked with an asterix are mandatory.

* Title
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* Surname

* E-mail address

* Please select at least one currency and type in your target exchange rate in the corresponding field.


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Target Exchange Rate


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By clicking ‘Submit’ you agree to our Terms and Conditions.
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You have now successfully activated our popular Currency Rate Alert Service.

We will email you when your selected currency reaches your chosen target rate & look forward to helping you in any way we can.

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Travel Money - Buy–Back Protection
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What does our Buy–Back Protection offer you?
We truly believe in looking after our customers, so when you place your order, you will be given the option to purchase our "Buy-Back Protection" service for only 10,95 €. Our Buy-Back protection saves you money by securing the rate, so that you do not lose out on the exchange rate if you wish to return your travel money. Maximum return amount of currency 200,00 €.
Order your currency online today and ensure you receive your money back, commission free and at the same rate you purchased.
Join our 25,000 customers who chose to add Buy-Back Protection to their currency orders.

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Postal Delivery
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Your rights &
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Your Order
We take security seriously
Your card security code is a three or four digit number. For most cards including Visa and MasterCard, the code is made up of the last three digits printed on the signature strip on the back of the Card.
For American Express, the code is comprised of four digits which can be found on the front, above the main card number. Please do not use the three digit number on the back.
Please enter your phone number numerically with no spaces.
Please enter your phone number numerically with no spaces.
Please enter your fax number numerically with no spaces.
As a Finnair Plus member, you can earn points whenever you order money online.
Points will be allocated as follows when you buy foreign currency:
300 € - 500 € = 200 points
501 € - 1000 € = 500 points
1001 € - 3500 € = 1000 points