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Customer Charter

ChangeGroup - the multi-award winning global currency exchange company founded in 1992 - serves more than 3 million customers each year from its 120 branches across Europe, the USA and Australasia. Our top priority is for you to have a fabulous experience with us every time. This Charter describes the service you can expect to receive and is ChangeGroup's Promise to you.


We will always welcome you in our global branches, listening to you carefully and then discussing our available options. We proudly follow all regulations for displaying prices, conducting identity checks, and protecting your money. We will never share your details with any third party vendors. We adjust our prices according to where and when you choose to be served, ensuring that we are able to pass on cost savings - for example - when you order in on-line.


ChangeGroup On-Line is available as you need it 24 hours a day. To save you time, our branches are situated in many of the world’s best shopping streets as well as many airports. We aim to reduce or eliminate queues at our counters by adding more staff during peak periods. The evening and weekend opening hours for our branches and offices have been extended to serve you even better and ensure that we are there when you need us. We also answer our phones within 3 rings.


You can be sure of our welcoming, focused attention and that ChangeGroup will always go the extra mile to help you and your family across our global network. We can transfer money for you to more than 120 countries and we trade in over 100 different currencies. ChangeGroup is already the choice of millions of people world-wide, yet we listen carefully to feedback so that we can continuously improve our services. It is important to us that you have a fabulous experience, and we are committed to resolving any issues promptly and fairly. Please let us know where we can help more.


ChangeGroup is part of the community and an equal opportunities employer. With your support, we donate 3% of our profits to charities such as medical research and hundreds of school scholarships for children in developing countries. We invest in rejuvenating old properties and give help to improve the local environment. We enable local businesses to transact with people and companies from around the world, thus helping our communities here to prosper and create jobs. Our global branch network is there to assist you and your family - for example - with emergency money transfers or a helping hand.


We work constantly to develop new products and services, to be present in new locations and to improve the quality of the service we provide you. We use advanced technology and design to help keep you safe, either online or in our bureau. We aim to provide you with information, offers and benefits specifically for you. Our award-winning training provides our people around the world with world class skills to serve you better.

Terms & Conditions apply ©2011

ChangeGroup Travel Money Online Login
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The foreign exchange choice of millions
Travel Money - Security
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We are aware that you may feel uncertain about purchasing online, but we can reassure you that it is perfectly safe to do so, as we are a recognised provider of foreign exchange with over 20 years experience.

ChangeGroup is one of the leading foreign exchange companies in the world with retail branches in 10 countries and 22 cities across Europe, North America and Asia Pacific.

We are monitored and regulated by Tulli Customs & Police. The Tulli Customs & Police have strict policies and procedures in place and we are committed to preventing money laundering and terrorist financing.

Once the funds you have sent us have been cleared, we will immediately dispatch your order to your selected branch, ready for collection.

We are committed to protecting the privacy of all our users and have invested heavily in leading security intelligence and technology to ensure you have total peace of mind when purchasing online at

Your order is placed over a secure connection and all your personal information is encrypted and protected at all times.

The foreign exchange choice of millions
Travel Money Online - Free Home Delivery
Postal Delivery
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A simple guide to your postal delivery service
Your currency order will be sent as an insured letter and it will be sent to your nearest post office determined by your postal code. We aim to dispatch the orders latest on the following working day from the day order has been placed. Posti's estimated delivery time for insured letters is between 1-3 working days. We cannot guarantee Posti’s delivery time.
You will receive an email when the currency order has been dispatched. When the order has arrived to your local post office you will receive a notification by SMS to the number you provided when making the order.
To collect your order you need an identification card with a photo and Posti’s notification of arrival. Orders are kept 14 days in the post office.
Please see below for postal delivery options:

Postal Delivery
12,90 €
Posti will deliver your order as an insured letter to your local post office which is determined by your postal code. We aim to dispatch orders latest on the following working day from the day order has been placed. Posti’s estimated delivery time for letters is 1-3 working days.


Branch Collection

Collect your currency at no additional cost from any of our City or Airport Branches, many of which are open until late.

The foreign exchange choice of millions
Travel Money - Currency Rate Alert
Currency Rate Alert
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Our free Currency Rate Alert service for Travel Money Online lets you know the moment rates are right for you. Sit back and relax and we will inform you when your desired currency exchange rate becomes available.

This service is available for online currency orders. * All fields marked with an asterix are mandatory.

* Title
* First Name

* Surname

* E-mail address

* Please select at least one currency and type in your target exchange rate in the corresponding field.


Target Exchange Rate


Target Exchange Rate


Target Exchange Rate


By clicking ‘Submit’ you agree to our Terms and Conditions.
The foreign exchange choice of millions
Travel Money - Currency Rate Alert
Currency Rate Alert
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Thank You

You have now successfully activated our popular Currency Rate Alert Service.

We will email you when your selected currency reaches your chosen target rate & look forward to helping you in any way we can.

The foreign exchange choice of millions

Postal Delivery
Let us monitor
the rate for you
Your rights &
our obligations
Your Order
We take security seriously
Your card security code is a three or four digit number. For most cards including Visa and MasterCard, the code is made up of the last three digits printed on the signature strip on the back of the Card.
For American Express, the code is comprised of four digits which can be found on the front, above the main card number. Please do not use the three digit number on the back.
Please enter your phone number numerically with no spaces.
Please enter your phone number numerically with no spaces.
Please enter your fax number numerically with no spaces.
As a Finnair Plus member, you can earn points whenever you order money online.
Points will be allocated as follows when you buy foreign currency:
300 € - 500 € = 200 points
501 € - 1000 € = 500 points
1001 € - 3500 € = 1000 points